Terms of Service

1. Acceptance of Terms

By accessing or using the M.U.S. | MAMATRAVEL USA & Services website, requesting services, submitting information, or communicating with us electronically, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these terms, please do not use our website or services.

2. Services

M.U.S. | MAMATRAVEL USA & Services provides administrative and professional support services that may include immigration document assistance, tax preparation, IT support and field services, and translation-related services.

Specific service availability, scope, pricing, timelines, and requirements may vary based on the service requested and the information provided by the client.

3. Immigration Document Assistance

Immigration-related services may include administrative document assistance, form preparation support based on information supplied by the client, document organization, translation support, and other non-legal administrative services.

Clients remain responsible for reviewing the accuracy of information before filing and for making their own decisions regarding legal rights, eligibility, strategy, or representation.

4. Tax Services

Tax preparation services are based on the information and documents provided by the client. Clients are responsible for providing complete, accurate, and timely information and for reviewing returns and related documents before filing.

Tax laws, filing requirements, credits, deductions, and eligibility rules may change. Service availability does not guarantee any particular refund, tax result, audit outcome, or government determination.

5. Client Information and Responsibilities

You agree to provide accurate, current, and complete information when requesting services. You are responsible for promptly notifying us if information changes or if you discover an error in information previously provided.

We may decline, suspend, or discontinue services when required information is incomplete, inaccurate, inconsistent, or cannot reasonably be verified.

6. Fees, Payments, and Refunds

Fees may be quoted before work begins or communicated through an invoice, payment link, engagement communication, or service-specific agreement. Government filing fees, third-party fees, travel expenses, shipping, and other external charges may be separate from our service fees unless expressly stated otherwise.

Any refund or cancellation terms communicated for a specific service control over these general terms. Certain consultation, administrative, or completed-service fees may be nonrefundable when disclosed before payment.

7. SMS / Text Messaging Terms

Customers may choose to receive SMS/text messages from M.U.S. | MAMATRAVEL USA & Services regarding appointments, scheduling, service updates, document reminders, customer support, and other requested service-related communications.

Wireless carriers are not liable for delayed or undelivered messages. You are responsible for providing a valid mobile number and for updating us if your number changes.

8. Acceptable Use

You agree not to use our website, client systems, communications, or services for unlawful, fraudulent, abusive, disruptive, or unauthorized purposes. You may not attempt to gain unauthorized access to systems, interfere with service availability, or submit knowingly false or misleading information.

9. Third-Party Services and Links

Our website or services may reference or connect to third-party platforms, payment processors, government agencies, technology providers, communication providers, or other external services. We are not responsible for the availability, security, content, policies, or actions of third-party services.

10. Disclaimers

We make reasonable efforts to provide accurate and professional services, but no website, administrative service, filing assistance, technology service, translation, or communication can guarantee a specific outcome.

Government agencies, financial institutions, vendors, carriers, courts, tax authorities, and other third parties make their own independent decisions and may change their procedures, processing times, eligibility rules, or requirements without notice.

11. Limitation of Liability

To the maximum extent permitted by applicable law, M.U.S. | MAMATRAVEL USA & Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services, third-party systems, delayed communications, carrier outages, government processing, or inaccurate information provided by a client.

12. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website or services after changes are posted constitutes acceptance of the updated terms.

13. Contact Us